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Research Help: Contact a Librarian

Important Update Regarding COVID-19: Library Facilities & Continuity Services

2020 May 25

Updated daily, Monday-Friday

Due to COVID-19 precautionary measures, VIU Libraries have suspended face to face services.

We're here to help! The following library services are available:

  • We have several laptops for students in need - contact us to reserve one
  • Our extensive electronic collections (ejournals, ebooks, databases and more) are always available
  • Research help is available on weekdays. You can make a virtual research appointment by emailing
  • Askaway is a chat research help service available during posted service hours
  • Our Liaison Librarians are available to support instructional faculty with alternate format delivery

Please contact us if you need assistance. Phone and email are monitored Monday through Friday 9am-4pm.

New students: Click here for an overview of of library services.

All campus libraries:

  • Face to face services have been suspended, but staff are working behind the scenes to support VIU Alternate Format Delivery and Assessment
  • Print collection loans are not currently available
  • Limited interlibrary loan services are available. We will try to fulfill interlibrary loan requests for articles or book chapters that can be sourced electronically
  • Limited photo ID services are available
  • Limited equipment loan services are available

Nanaimo library: The Commons is open 24/7 via card access, with mandatory physical distancing measures in place, and a 50 person maximum. Borrowed materials can be returned through the book drop in the commons just past the washrooms. Student printing is temporarily free.There is still a charge for photocopying.

Cowichan library: The Commons is open and seating is limited to four computer workstations. Eight additional computer workstations are available in Lab 115. Student printing is temporarily free.There is still a charge for photocopyingBorrowed material can be returned through the interior book drop at the service desk. Please check here for current hours.

Powell River library: Closed until further notice.

For all official VIU updates and information on the COVID-19 situation, please click here. 

*Reminder to all VIU employees* that employee logins recently changed. The first digit changed from 0 (zero) to 3.

Make a virtual appointment with a librarian during COVID-19 closures

Hours for virtual research help:
Mon - Fri, 9am - 4pm


Nanaimo Campus: 250.740.6330

Cowichan Campus: 1.888.920.2221 ext. 6330
(toll free)

Powell River Campus: 1.888.920.2221 ext. 6330
(toll free)

Staff are available to assist Monday-Friday from 9am-4pm.

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